Reem, 20, SA

“I wish the government would recognise that the customer service performance of their welfare system and other services is severely lacking and often overly complicated.

Websites such as Centrelink or the ATO, though designed to be secure, are the opposite of user friendly, and people shouldn’t be forced to jump through hoops in order to receive the benefits they need and deserve. Much more needs to be done to meet the standards of accessibility and ease that are expected of services used by such a large and diverse customer base.”